Thanks for writing and being such a fan of Seamless! I definitely understand where you’re coming from, but while some comments can be inconsistent, the star ratings do take into account all individual ratings left by diners and are determined relative to other restaurants. Even if a few people have had bad experiences, you can be confident that a "4-star" restaurant is more than likely to give you a good delivery experience.

We do our best to keep the rating system as open and informative as possible, so we definitely appreciate any and all feedback about it.

Best,

Rich

I just moved from the UWS to the Hell’s Kitchen area, which has meant a whole new world of Seamless options: cool!!! (For the record, I adore Seamless for I can order food without using my vocal chords *and* without having cash on hand.)

Here’s the thing: my move to a new neighborhood highlights one of the difficult things with the Seamless rating system. I’m looking through restaurants with "4 star" averages, then I read the user reviews and see the most atrocious comments! Reviews contradict each other. One review says they’re fast and brilliant, the next review claims they’re slow and bastard-ish. Don’t know which reviews to trust. I reckon it’s the nature of the internet that there will be a range of feedback, but consequently it’s always a game of trial & error.

I do wish I had a solution I could proffer, but I’m at a loss here. Still, I do adore the service and regardless of the bad apples, it’s an impressive feat to get such a diverse swath of eateries to participate in this lovely newer paradigm. :*)